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Course Outline
Introduction to ChatGPT in the Public Sector
- What ChatGPT is and how it works
- Use cases in government workflows
- Strengths, limitations, and responsible use
Writing and Editing Official Communication
- Generating drafts for memos, emails, and reports
- Improving tone, clarity, and plain language
- Adapting content for different audiences or formats
Summarization and Information Extraction
- Summarizing lengthy policy or research documents
- Extracting key points and action items
- Structuring summaries for briefings or meetings
Prompt Design for Government Use
- Basic and advanced prompting techniques
- Using examples and role instructions effectively
- Reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating internal and public-facing communications
- Maintaining professional tone across languages
- Using ChatGPT for inclusive, accessible language
Productivity and Task Automation
- Brainstorming and idea generation for initiatives
- Creating content from structured data (e.g., tables)
- Generating outlines for slide decks or briefings
Compliance, Security, and Ethical Use
- Data privacy and information sharing risks
- Complying with internal AI and IT policies
- Building public trust through responsible use
Summary and Next Steps
Requirements
- An understanding of basic digital tools used in public sector environments
- No prior experience with AI or ChatGPT is required
- Familiarity with drafting, reviewing, or managing official communication is helpful
Audience
- Public service teams and administrative professionals
- Policy analysts and government communicators
- Staff seeking to improve productivity through AI-powered tools
7 Hours
Testimonials (3)
I very much appreciated the way the trainer presented everything. I understood everything even if Finance is not my area, he made sure that every participant was on the same page, while keeping up with the time left. The exercises were placed at good intervals. Communication with the participants was always there. The material was perfect, not too much, not too little. He elaborated very well on a bit more complicated subjects so that it can be understood by everyone.
Diana
Course - ChatGPT for Finance
The subject matter and the way it was presented.
Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives
Practical examples in Insurance
